ABOUT US:
At Go4Mobility, we are your trusted partner for Digital Mobile Solutions. As a leading technology company, we specialize in multichannel digital communication and messaging services, helping businesses enhance customer engagement through innovative, scalable, and reliable solutions.
We are looking for a commercially driven Wholesale Voice Manager who can combine market knowledge, relationship-building skills, strong negotiation capabilities, and a solid understanding of the Wholesale Voice ecosystem.
In this role, you will be responsible for managing and growing a portfolio of Wholesale Voice customers, driving traffic, revenue, and margin growth through commercial management, performance analysis, strategic negotiations, and the development of long-term relationships with carriers and international partners.
RESPONSIBILITIES:
Manage and develop a portfolio of Wholesale Voice Termination and DID customers.
Identify growth opportunities through upselling, cross-selling, and increased share of wallet.
Negotiate pricing, traffic volumes, routing strategies, and commercial agreements.
Build and maintain strong relationships with carriers, telecom operators, aggregators, resellers, and international partners.
Monitor traffic performance, pricing, margins, routing, and route quality.
Identify churn risks and opportunities to increase traffic volumes.
Conduct business reviews with strategic customers.
Drive the commercial development of the DID portfolio, identifying customer needs by country, number type, and use case.
Develop opportunities related to DID resale, virtual numbers, inbound voice services, and number portability.
Analyze and monitor voice quality metrics such as ASR (Answer-Seizure Ratio) and ACD (Average Call Duration).
Collaborate closely with Routing, NOC, Operations, and Finance teams on commercially relevant topics.
Monitor market trends, regulation, pricing developments, and competitive activity within the international Voice Termination and DID markets.
Represent Go4Mobility at international industry events, developing strategic relationships and generating new business opportunities.
QUALIFICATIONS:
3 to 5 years of experience in Account Management, Sales, or Business Development.
Experience in Wholesale Voice, Telecommunications, Carrier Services, or International Voice is highly desirable.
Experience managing international customers and conducting B2B negotiations.
Strong understanding of Voice Termination and DID services.
Knowledge of SIP, SS7, CLI, routing, interconnection, and voice codecs is considered an advantage.
Ability to understand and analyze ASR, ACD, and other voice quality KPIs.
Knowledge of pricing management, traffic optimization, and margin analysis.
Strong relationship-building, negotiation, and business development skills.
Analytical, autonomous, and results-oriented profile.
Professional proficiency in English is required; Spanish or additional languages are a plus.
Availability for international travel and regular participation in industry events.
Availability to work in a hybrid model (2-3 days per week from our Lisbon office).
WHAT WE OFFER:
A Welcoming Workplace: Enjoy our newly renovated office in Alcântara, designed for a dynamic, friendly, and multidisciplinary team.
Work-Life Balance: We offer a hybrid and flexible work model, respecting both your professional and personal time.
Professional Development: We are committed to helping you grow and achieve your goals. With our Training Plan, you will find opportunities to enhance your professional skills while pursuing your personal ambitions.
Wellness Activities.
At Go4Mobility, we believe We Are So Good Together! Join us and be part of a team that values growth, innovation, and collaboration.