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Wholesale Voice Manager

  • Permanent
  • Full-time
  • Hybrid (Lisboa, Lisboa, Portugal)
  • Sales & Operations | Wholesale

ABOUT US:

At Go4Mobility, we are your trusted partner for Digital Mobile Solutions. As a leading technology company, we specialize in multichannel digital communication and messaging services, helping businesses enhance customer engagement through innovative, scalable, and reliable solutions.

We are looking for a commercially driven Wholesale SMS Manager who can combine market knowledge, relationship management, negotiation skills, and a solid understanding of the Wholesale Voice ecosystem.

RESPONSIBILITIES:

  • Manage and grow a portfolio of Wholesale SMS customers.

  • Identify opportunities for growth through upselling, cross-selling, and increasing share of wallet.

  • Negotiate pricing, traffic volumes, routing strategies, and commercial agreements, ensuring competitiveness and profitability.

  • Develop and maintain strong relationships with carriers, telecom operators, aggregators, resellers, and international partners.

  • Monitor traffic performance, pricing, margins, routing, and route quality.

  • Identify churn risks and potential traffic declines.

  • Conduct business reviews with strategic customers.

  • Collaborate closely with Routing, NOC, Operations, and Finance teams on commercially relevant topics.

  • Monitor market trends, regulatory developments, pricing movements, and competitive activity within the international A2P SMS market.

  • Represent Go4Mobility at international industry events, building strategic relationships and generating new business opportunities.

QUALIFICATIONS:

  • 3 to 5 years of experience in Account Management, Sales, or Business Development.

  • Experience in Wholesale SMS, A2P Messaging, Telecommunications, CPaaS, Carrier Relations, or Wholesale Services is highly desirable.

  • Proven experience managing international clients and conducting B2B negotiations.

  • Knowledge of A2P SMS, SMPP, DLRs, Sender IDs, Routing, and SMS Fraud Management is considered a strong advantage.

  • Strong relationship-building, negotiation, and business development skills.

  • Commercial mindset with a strong focus on revenue growth, profitability, traffic volumes, and customer expansion.

  • Analytical, autonomous, and results-oriented profile.

  • Professional proficiency in English is required; Spanish or additional languages are a plus.

  • Availability for international travel and participation in industry events.

  • Availability to work in a hybrid model (2-3 days per week from our Lisbon office

WHAT WE OFFER:

  • A Welcoming Workplace: Enjoy our newly renovated office in Alcântara, designed for a dynamic, friendly, and multidisciplinary team.

  • Work-Life Balance: We offer a hybrid and flexible work model, respecting both your professional and personal time.

  • Professional Development: We are committed to helping you grow and achieve your goals. With our Training Plan, you will find opportunities to enhance your professional skills while pursuing your personal ambitions.

  • Wellness Activities.

At Go4Mobility, we believe We Are So Good Together! Join us and be part of a team that values growth, innovation, and collaboration.

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